Frequently Asked Questions

Select your product on the product page and click ‘Add to Cart.’ Then go to your cart and click ‘Checkout.’ Enter your information, review your order, and complete the payment. You will then receive a confirmation email at the email address you provided. For more information, visit Ordering, Changing, and Canceling.

No. You can check out as a guest, without an account. With an account, you can view your previous orders and save your information for next time. You can also cancel or return your order even without an account.

Please email or message us as soon as possible with your order number. We’ll try to adjust your order before it’s forwarded to our supplier. Since processing can happen quickly, we can’t guarantee that a change or cancellation will still be possible. If it’s no longer possible, you can exercise your right to cancel after receiving the order.

After a successful payment, you'll receive a confirmation email within a few minutes with your order number and an overview of your order. Didn't receive anything? First, check your spam or junk mail folder and make sure your email address is correct. If you're still having trouble, please contact us.

At checkout, you can optionally enter a VAT number. We do not currently automatically apply a VAT exemption for international business customers. Do you have any questions about this? Please email us before placing your order.

Our payments are processed through the Stripe payment service. During checkout, you’ll see which payment methods are available to you; currently, these include iDEAL, Wero, Bancontact, credit card/debit card, and SEPA direct debit. The exact options may vary by country and device—the checkout page will always show you what’s available. For more information, visit Payments and Refunds.

Yes. Payments are processed by Stripe; we do not store your card information on our own servers. Payment pages are secure, and when necessary, you will be asked to provide additional confirmation (for example, 3D Secure through your bank).

Bij een betaling aan ons staat de neutrale omschrijving ‘Plan B Marketing’ op je afschrift — de naam van onze onderneming, zonder verwijzing naar seksspeeltjes of deze shop. Wie je afschrift meekijkt, ziet dus geen shopnaam maar een onopvallende bedrijfsnaam.

With most payment methods, the amount is deducted immediately when you place your order. With SEPA Direct Debit, the amount is deducted after you authorize the transaction. See "Payments and Refunds" for details on each method.

In that case, your order hasn't been finalized. You can place the order again or select a different payment method at checkout. Was money deducted even though you didn't receive a confirmation? Please contact us with your order details, and we'll look into it.

All orders are shipped in plain, neutral packaging: no store logo, no product names, and no images on the outside. You can’t tell what’s inside the package just by looking at it. Learn more at Shipping and Discreet Packaging.

No. The address label does not contain any reference to adult products or to the name of this online store. The sender is the logistics partner that ships on our behalf.

You'll see the shipping costs for your order at checkout, before you pay. Final rates by country have not yet been confirmed; as soon as they are available, they will be listed at checkout and on the "Shipping and Discreet Packaging" page.

Your order will be shipped directly by our specialized supplier within the European Union. The estimated delivery time is listed in the shipping options at checkout. Final delivery times by country have not yet been confirmed; we will post them as soon as they are available.

We currently deliver to the Netherlands, Belgium, and Germany. Orders to other countries are not possible at this time.

As soon as your order has been shipped, we'll email you the available shipping information. If a tracking number is available for your shipment, we'll include it in that email.

That depends on the courier delivering your package. Usually, the courier will attempt to deliver the package again or drop it off at a nearby pickup location. Follow the delivery instructions you receive by email or from the courier.

Please contact us at [email protected] with your order number. If your package is damaged: take photos of the box and its contents, and do not throw anything away. We’ll handle the matter with the courier and the supplier; you don’t have to do that yourself.

You have a 14-day legal cooling-off period. It begins on the day after you—or someone you’ve designated—receive the product. For orders that arrive in multiple shipments, the cooling-off period begins on the day the last item is received.

There are three ways to cancel your order: through our online feature ‘Cancel Order‘, using the model withdrawal form, or by sending a clear email to [email protected]. A phone call or prior approval is not required. All options are explained at Returns and Right of Withdrawal.

No. You don't have to give a reason for returning an item within the legal cooling-off period. We may ask you why you're returning it—for example, to help us improve our service—but you're not required to do so.

In principle, yes, within the cooling-off period. There is one legal exception: sealed products that cannot be returned for health or hygiene reasons once the seal has been broken. Opening the regular shipping box is not a problem; the issue concerns the hygiene seal on the product itself. Read the full explanation under Returns and Right of Withdrawal.

You are responsible for the direct costs of returning an order. You choose the carrier yourself; we recommend using a service that offers tracking, as you bear the risk of the return shipment until we have received the package. However, different rules apply if the product is defective or was delivered incorrectly: in that case, we’ll resolve the issue for you at no cost.

We will refund you no later than 14 days after you have sent your notice of withdrawal. However, we may delay the refund until we have received the product back, or until you have provided proof that you have returned it—whichever comes first. The refund will be issued via the same payment method used for your order.

Yes. You can also cancel part of your order. Please clearly specify which items you are returning in your notification; we will refund the purchase price of those items. Shipping costs are subject to the rules for partial cancellations—see Returns and Right of Cancellation.

No. For a valid return, a clear notification within the cooling-off period is sufficient; an RMA number or prior approval is not a legal requirement. After you notify us, we’ll send you practical instructions and the correct return address—please use those to ensure your package arrives safely.

Certain items are shipped from the factory with a seal—a sticker, seal, or foil—that indicates the product has not been opened. This seal protects you as a customer and clarifies whether a product can still be returned after it has been opened.

Yes. You may open the shipping package and the product packaging and inspect the item just as you would in a store—to make sure it’s what you expected. If the product is sealed, do not break the hygiene seal if you want to keep your return option open.

Yes. The hygiene exception applies only to cancellations ‘because you’ve changed your mind.’ If the product is defective, damaged, or delivered incorrectly, the statutory warranty (conformity) applies regardless of the seal. Report the defect through the process at Warranty, Defects, and Complaints.

No. The exception applies only to products that are actually sealed and, for health or hygiene reasons, are not suitable for return. Items without a hygiene seal—such as certain types of lingerie or accessories—can be returned within the cooling-off period, provided you do not use them beyond what is necessary to determine whether you want to keep them.

Please report the issue at [email protected], including your order number, a description of the problem, and photos if possible. We will then find an appropriate solution: repair, replacement, or refund, depending on the situation. You don’t need to contact the manufacturer or supplier directly—we’re your point of contact.

As a consumer in the EU, you have a legal guarantee of conformity for at least two years: the product must perform as you would reasonably expect it to. If a manufacturer also offers its own warranty, that is in addition to the legal guarantee.

No. It’s often only when you start using a product that you notice something is defective. The statutory warranty still applies even if the seal has been broken. However, normal wear and tear and damage caused by misuse are not considered defects.

Start with us: email your complaint to [email protected]. If we can’t resolve the issue together, as a consumer, you can contact the European Consumer Center for advice on cross-border purchases. The options are detailed under “Warranty, Defects, and Complaints.”.

That varies by item; you can find this information in the product specifications on the product page. Common materials include silicone, ABS plastic, glass, and metal. Check the material information if you are sensitive to or allergic to certain substances.

Water-based lubricant is almost always a safe choice and can be used with most materials. Silicone-based lubricant isn't always suitable for silicone sex toys—check your product's instructions before using them together.

Use lukewarm water with a mild, unscented soap or a special toy cleaner, and dry the item thoroughly before storing it. Not every product is completely waterproof: check the instructions before submerging it in water.

This online store sells adult products. You must be 18 years of age or older to place an order; when you enter the site, we will ask you to confirm your age.

Manufacturers are required to include identification and safety information on the product, the packaging, or the instruction manual. Read this information before using the product for the first time. Follow the instructions for use—this will help you avoid most problems and ensure that your rights are protected.

We use your information to process and deliver your order and to provide you with service. To that end, we share your name, address, and contact information with our supplier and the courier who delivers your package—no more than is necessary. You can read exactly how we handle your information in our Privacy Statement.

Niet aan de verpakking: die is neutraal en onbedrukt. Ook op je bankafschrift staat geen shopnaam — zie de vraag over het bankafschrift onder Betalen. Je bestel- en betalingsgegevens zijn verder niet openbaar.

Through the contact form on the contact page or by email to [email protected]. If you have a question about an order, always include your order number—that way, we can help you more quickly.

We'll respond to your message as soon as possible. At this time, we cannot guarantee a specific response time.